Warranty and technical service
What the warranty covers, who answers and how to claim, explained before you pay.
Manufacturer's warranty
According to the manufacturer TDER, 1 year or 2,000 working hours, whichever comes first, with 24-hour technical support and free replacement of parts damaged by a quality defect.
Consumer legal warranty
If you buy as a final consumer in Spain, you also have the 3-year legal warranty on new goods. If you buy as a business or self-employed person, the terms agreed in the contract apply.
Wear spares
In the offer we tell you which wear spares we recommend keeping (filters, belts, buckets, teeth) and how to order them later.
A single point of contact
You claim from HUERTAS TRADE, a Spanish company, not from the manufacturer in China. We handle the incident with the factory.
Questions about the warranty
What if a part arrives defective?
Let us know with photos or video and we handle with the manufacturer the replacement of the part damaged by a quality defect, per the warranty terms.
Who does the technical service?
The manufacturer gives remote technical support and ships the parts; in the offer we tell you how the work is organised in your area.
Where are the exact terms set out?
In the quote and the contract, before you pay anything.
The final terms are set out in the offer and the contract. What to demand in writing
Shall we talk about your next machine?
Tell us what you need and we will reply with a concrete proposal.